DK Power Warranty Policy
High-performance hardware backed by hassle-free brand protection.
Official Brand Warranty
All DK Power products come with our official brand warranty as stated on the product packaging and detail page. Because every device is 100% original and lab-inspected, warranty claims are quick and straightforward: message us on WhatsApp with your order number and we resolve it promptly.
What's covered
- Manufacturing defects out of the box
- Faulty charging, multi-port failure, or connectivity issues within warranty period
- Internal battery failure or power bank output loss under normal use
- Fast charge protocol handshaking failures (PD / QC / GaN)
What's not covered
- Physical damage from drops, severe impacts, or excessive pressure
- Water, moisture, or liquid submersion damage
- Damage from unauthorized dismantling, tampering, or modifications
- Intentional cable cutting or extreme outer tear beyond normal use
How to claim warranty
Message us on WhatsApp
Send your order number along with a short 10-second video demonstrating the charging issue.
Rapid Verification
Our technical support team verifies the serial code and issue — usually within 12-24 hours.
Direct Replacement
Covered hardware receives an immediate replacement unit dispatched via courier.
Your DK Power invoice / order number serves as your digital warranty card.
Need warranty assistance?
Reach out on WhatsApp with your order number — our team will resolve it quickly.